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Mold inside doll | Paradise Galleries review

1.0
Details
Mold inside doll - Paradise Galleries review
Mold inside doll - Paradise Galleries review
I purchased a doll from this company for my daughter in 2017. The doll has been well cared for but we noticed when moving the head, the entire interior of the doll cavity is full of black mold. It has not been submerged in water or kept in a climate that would cause mold. I contacted the company, provided proof of purchase and photos of obvious mold concerns. The company said they would do nothing about the problem as their guarantee window had closed....you pay more than $100 for a doll with the expectation it will be used for more than a two year period and expect it to be safe for a child....black mold is not safe.
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Review
#1677259 Review #1677259 is a subjective opinion of poster.
Cons
  • Defective product and mocking customer service
Reason of review
Bad quality
Loss
$101
Preferred solution
repair or replace the doll
3.5
Details

Update by user Sep 11, 2019

I just want to add I will still be buying these dolls, they are adorable but I am not happy that they don't allow you to voice your honest opinions. I will update on further issues or resolutions.

Original review posted by user Sep 11, 2019

Paradise galleries removed my review which wasn't really a bad one. I...
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Review
#1651409 Review #1651409 is a subjective opinion of poster.
Pros
  • Decent pricing
  • Cute dolls
  • Fair customer service
Cons
  • Not giving the consumer their voice
  • Misleading
Reason of review
Removed review/shady
Preferred solution
Were willing to work with me but no answer on the review issue
Tags
  • Paradise galleries complaint

My doll .never was delivered | Paradise Galleries review

3.0
Details
I ordered hippity hop hailey over week ago .just days ago i had a email saying item delivered. When i know for certsin it wasnt because i was home wide awake looking outside for ups truck. Called paradise galleries and UPS and i got the run around both times. I feel like i lost out on my doll and my $80 , as i wasnt even offer a refund, i will not buy from PG again i rather ashton drake
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Review
#1619331 Review #1619331 is a subjective opinion of poster.
Pros
  • Wide selection of affordable dolls
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Want older looking dolls and catalogue | Paradise Galleries review from Columbus, Ohio

Go back to making older toddler and *** dolls.
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Review
#1586943 Review #1586943 is a subjective opinion of poster.
2.6
Details
Doll not as depicted on website - Paradise Galleries review
I am a repeat customer and I ordered Baby mei over 4 weeks ago. She finally arrived last week and she does not look like the doll pictured on your website, she does not even look Asian. I am VERY dissatisfied. This is a Christmas present and my daughter wants this doll...
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1 comment
Anonymous
#1612552

Looks oriental to me.

Featured
Review
#1419322 Review #1419322 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
4.2
Details

Update by user Dec 08, 2018

Phoned customer service & talked to a person. They admitted it was their mistake & offered me a generous deduction & free shipping on another doll.

We placed an order for another doll. Will see how the shipping goes this time.

Original review posted by user Dec 08, 2018

Paradise Galleries accepted payment for a...
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Resolved
Review
#1418591 Review #1418591 is a subjective opinion of poster.
Service
Paradise Galleries Shipping Service
Reason of review
Order processing issue

Will not answer phone calls | Paradise Galleries review from Louisville, Kentucky

Ordered a doll wanted to return or exchange, would not answer phone they were a third party from Walmart. No customer service with this company
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Review
#1414788 Review #1414788 is a subjective opinion of poster.
Service
Paradise Galleries Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Shipment | Paradise Galleries review from Las Vegas, Nevada

I paid $20 extra to receive shipment 2 3 day FedEx. Ordered on 10/12 and received 10/19. The day after my 8 year old daughter's bday
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Review
#1385308 Review #1385308 is a subjective opinion of poster.
Service
Fedex Delivery Service
Reason of review
Order processing issue

Have not received my doll | Paradise Galleries review

3.5
Details
I ordered a doll april 2018, was told that the doll would arrive on april 26, 2018. I received a email stating it was delivered, i emailed paradise and told them them that i did not receive it. I told them that i would wait another day. I still did not receive the doll. I waited for a little longer, no doll. I emailed again all ive been receiving is a tracking #. Its now may 7, 2018. And still no doll. I feel like a just lost $81.00.
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Review
#1250236 Review #1250236 is a subjective opinion of poster.
Service
Paradise Galleries Shipping Service
Reason of review
Order processing issue
3.8
Details
I’ve got many paradise galleries dolls. I love collecting them. I had no issues with them in the past. In fact I love the dolls they make. I recently purchesed a 3 dolls but one doll was a defect. Hair was peeling off the glue. Long story short, I was told I had to pay...
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Review
#1222880 Review #1222880 is a subjective opinion of poster.
Service
Paradise Galleries Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Contact Paradise Galleries Customer Service

Website:
Mailing Address:
23141 Verdugo, Suite 100
Laguna Hills, California 92653
United States
Phone:
(800) 673-6557
All Paradise Galleries Contacts

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Latest Question

Paradise Galleries Questions
I returned two dolls that I found to be of poor quality (replaced with Ashton Drake dolls which my kids love). Getting a return label took a month of emails and phone calls that went unanswered. Then after the return, I had to hound them with more emails and finally...
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Review
#1214069 Review #1214069 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy